Soft Reset
The reset will restore all the phone’s settings to factory default and delete all user info. You need to use the dialer to enter this code.
*#7370#
Hard Reset
Hard reset only works if you had previously updated the phone to v20. Please make backup before applying this type of reset, since it will restore the phone’s settings as well as erasing all the data in the phone memory.
- Switch off the phone.
- Press GREEN + RED + CAMERA + ON simultaneously until you see the “Select Country” option.
Note:
- The default password is 12345. You need to press and hold the key until the number appear.
- Please do not confuse “revert to factory settings” with soft reset. “Revert to factory settings” can be achieved from Menu > Settings > Phone > Phone mgmt. > Factory settings or *#7870# code, and will only restore the phone to its factory setting without deleting data.
Last Edited on Oct 27, 2009.
software 5800 yg best dan ok punya ada tak? hulurla..
carik la kat sini….http://www.ipmart-forum.com/forumdisplay.php?f=741…btw korang dapat activate g[s dia tue…senang dapat line ker..? mine asyik no connection jer…
What do you do if you can’t even turn off the damned phone?
Mine is stuck on the ‘whitescreen’ – a white background, with the word NOKIA on it. No going forward, no going backward, just sits there, chewing its battery.
The whole phoen is under TWO WEEKS OLD, so if anyone’s reading this and considering buying this phone, DON’T!
@mathew: just remove the battery to shut the hang phone down. BTW, try to upgrade the phone with the latest phone software.
Mathew problem is with ur Memory Card… u need to format it ans use ur mobile.. it happend with me somany times
what should i do if all the predownloaded videos wont play anymore. it says “unable to play clip”.. i just had it upgraded to the latest software. then it didnt play any more.
The very first thing that I do after upgrading to the latest software is, I hard formatted the phone. I am not sure about the videos, but, I had several issues with other components. Thus, hard formatting the phone may solve your problem.
i have a display problem…i think it’s a bug…can anyone help me
Could you be more specific. What is your problem actually? Usually hard format will solve most of the problem.
u can see what i mean here….plz help….everyone says it’s a display bug…
http://www.youtube.com/watch?v=vrcQqCqj8M0
my memory is error.alway lose some file in the memory.
What did you meant by losing some file in the memory? Do you mean that the file store in phone memory is missing? Would you elaborate more?
same here.
my friends and i also have missing file problem
i.e : you have 300 song in playslist, after a few days, only 125 left, things like that..sometimes pictures is also gone@corrupted. formatted the mmc several time, still the same..
and when surfing the internet, it tends to hang, stuck and cant do nothing about it.
any solutions?
Perhaps your memory card was damage.
My phone isn’t locking properly.. If I lock it, the screen stays on, using all my battery life in a few hours. I’ve tried a soft reset to no avail.. If I did a hard reset, do you think it would help? And if so, how do I back up my data?
Usually a hard reset would soft a lot of problem.
To backup the data is easy.
Menu > Apps > File Mgr > Backup.
So if I backup my files that means that when i hard restore I can get them back? If so, how do I get them back? Or do they all just stay where they were ?
@Kiki: Yes, you can get it back. In my opinion the easiest way to backup is by using Nokia PC Suite.
my phone didn’t lock properly and drained all my battery but the screen has now froze and wont unlock. i have tried to hard reset but it will not work. any help?
@meghan: If hard reset does not work, perhaps you should send the phone to Nokia.
hi guys, thanks 4 the good work, i honestly think nokia has lost it. wat happend to quality control. my dumbass 5800 has mood swings, it works when it feels like n the screen goes berzerck. all u see is lines n colors on the screen then it goes off. iv hard resetted it, updated it but its the same. ny ideas guys?much appreaciated. cheers.
This phone is the biggest pile of dogshite, I have had nothing but trouble since it came out of the box! Go the iPhone!!
But, I don’t have any problem with this phone.
selinap u are the 1st n only person i heard from that doesnt have ny problem wit the nokia dogshit 5800. i tried the nokia website forum on 5800 n all i get is the same complains. i think u jus lucky but a word of advice, get another fone quick cos i bet u its gonna happen soon.
I have had my nokia 5800 for over 6mths now …it has given me no hassles till now… I think its a virus tho cos it seems to refuse to let me delete any aftermarket apps I no longer want on my fone
gonna try this hard format thingy after backing up my tel numbers tonight … wish me luck
Nokia btw wanted to keep my cell for 5 days to “fix the software problem” bunch of wankers who know nothing anyway …who in this day and age can leave his cell for a week !!! Idiots
I bought my 5800 when it released. And mine is one of the first version 5800. I have no problem at all. Keep updating ur software. U will have no problem. Just keep alert when there is software update. =) I suggest to 1st version 5800 user.
@BadTz: A very good advice. I am using the first generation of Nokia 5800 too.
I say thank you to ur forum too.
Actually, im looking for the way on how to format my memory card.
It’s really help.. =) TYVM!~
@BadTz: Read about how to format memory card here.
selinap, you are either very lucky, very undemanding, or are just being paid to say nice things about the phone.
There’re no other possible explanation, given the complaints here and everywhere else.
Personally, I don’t have the serious problems others here have, but I am absolutely outraged that synchronisation with outlook is so poor. Given what I read on this front before buying it, I feel Nokia engaged in false advertising.
My next phone is therefore unlikely to be a Nokia – they have lost my trust.
@mathew: What I intend to achieve from this post was to share on how to hard format the phone. Period.
ps: I am not paid to write this post.
Glad to hear it. Do note that I gave three possible reasons you were being nice about the phone, not one.
THE HARD AND SOFT RESET DESCRIPTION IS WRONG…
This is right:
Normal Reset (Soft Reset): *#7780#
Complet Reset (Hard Reset): *#7370# Code 12345
Completely right!!, the description is all wrong, due to this i made a hard reset not a soft one :@. I just wanted soft reset, and so.. why isn’t anyone saying nothing about it ?? WTF!!
That was a silly thing to admit to. I did a similar thing myself to my last phone.
@Frankie Ray: The alternative to *#7780# is the Menu > Settings > Phone > Phone mgmt. > Factory settings. It will only restore the factory settings. It is not called soft reset.
The soft reset *#7370# will reset the phone to its factory settings and delete all user info.
The hard reset explained in this tutorial is like doing format C: on your computer. It will delete everything in the phone including installed softwares, and restore factory settings.
Selinap, I don’t believe you haven’t had any issues with your phone. Maybe you just have lower expectations of a pioneering phone.
I should point out, this is the best selling consumer phone right now, so there will be plenty of people with plenty of phones. For each person complaining in forums, there must plenty more satisfied with there phone. However, I know 4 other friends with this phone, all have issues with it.
I am today on my second 5800, and in the first hour I’ve had endless hanging, finally using the hard reset (and after reading these posts, plan on formatting my memory which sounds to be the problem).
Although I sound anti-5800, I love this phone. It offers far far more than its competitors. All those comparing the 5800 to the iPhone would be like comparing a Ford Mondeo to a 3 Series BMW.
I pay £18 p/month for this phone with Virgin. As soon as I can afford £40 p/month for the iPhone, I’ll be sure to tell you if it performs any better.
“lower expectations” was the second of my possible reasons Selinap doesn’t have any problems with his phone.
Reading these comments, I realise that maybe I’m lucky. Hardware-wise, my phone works well.
What I can’t beleive is that I still need to synch and carry around my PalmVx – TEN YEAR OLD TECH – to have well-organised tasks, contacts and notes!
When you go to Nokia’s own blog, you see people asking for category synch for over 3 years, and Nokia not doing anything about it, not even responding. Incredible.
For me, the 5800 tasks, contacts and notes are good enough, even though I really hope that it could sync with Thunderbird since I am not using Windows.
Mathew, I can’t say I’ve ever come across a phone which does handle one’s organisational needs.
I’ve decided one though, I’ll be keeping this phone until Virgin release a new/upgraded Nokia on a similar tarif to mine and then complain to Virgin about these faults until they exchange. The adviser at Virgin didn’t take much persuading to replace my phone and stated they would be happy to keep replacing it until my problem is solved. So either there having many problems, or they’re very relaxed and eager to please customers.
Hard reset instructions are hard to follow
@dennis: You need to use both hands, or, perhaps ask your friend to help.
emm FRANKIE RAY is right just press the simple code to hard reset my 5800xm was ok right now thanks guys i just press #7370# Code 12345 and after a few second my hp was restart and ok . actually before this my hp was lost the button contac and button call so now was ok heheh thanks a lot FRANKIE RAY
I tryed to instal windows msn all in one on my NOKIA 5800,but I couldn’t,there was writen
turn off your mobile and turn on again,I did it and there was writen: Phone start-up failed contact the retailer,I tryed To make HARD reset with 3 buttons:green,red and camera,I’d it more time but I can not.WHY?:( I see only white display and writen N O K I A please sombody to hepl me
@igor: Not three buttons, but, four instead. First, you need to switch the phone (just take off the battery, if you can’t switch it off). Second, Press green, red, camera as well as the on button to switch on the phone.
ok batter you try to take out your micro sd card first then turn on the fone again.using the memory card reader you format your memory card for hard reset use the code *#7370# when they ask the key just put this number 12345 after that your hp will restart for moment just fill the dae and time your hp will be standart setting again
I did it but there is the same.lighting white display and only write N O K I A and turn off again:(
hi there…….i’ve had same problem…
i just format my micro sd ……(not forget to copy all my data to pc)
n now………i can use my phone again
but sometimes i lost a few data’s from my micro sd, n i always had to reformat……………..so sadly
@arisnime: It seems like you need a new memory card.
I did it but there is the same.lighting white display and only write N O K I A and turn off again:( please help me
@igor: Perhaps, your phone is out of battery. Try to charge the battery it first.
no my batery is full.,my friend try to add me on your hotmail msn Igor_balkanboy@hotmail.com or Skype name:balkanboy99 and we can chat online please:) p.s now for any case I put on recherger my nokia and there automaticly turn on-turn off
I dont touch it:):)
@igor: If that is the case, IMHO, you should send your phone back to Nokia retailer.
how can I put new sofwere?now is on recherger and on display is writen only Phone start-up failed.
Contact the retailer
Here is a “Hard Solution” instead a Hard Reset (for all brand):
step 1: Take a matches
step 2: Take some gasoline liquids
step 3: Put the gasoline on the phone
step 4: ……….
hi every one saw many frustrated faces . i was one too when i bought one 6 months back .
1 .the phone wont turn on after i switch off.
2. i did firmware update and lost all the 300 songs and videos .
3. homescreen contact and dialpad wont work .
i became f%&*&* up man !
at last found out the reasons . 1. The phone turns on if u remove the mmc card befor restarting. the phone tries to install all the applications before turning on so as to make it ready to use . removing the mmc the phone on after loading only phone mem applications .
2. the song file get corrupted . you can find the files each license 1kb total 300kb in many sites depending on country. google it put those in right folder your music will play.3. DId a hard reset call+End+camera and turn on !
@funnyboy: It seems like your memory card was corrupted. What if you format the memory card as well.
i made a hard reset but the code 12345 is not working , what should i do
Perhaps you had changed the default code previously.
yes i changed it previously but when i use it , its incorrect ……..
Thanks a mil, struggled for days trying to get my call log working. finally works after the hard reset!:-)
still i cant lock my phone cause non of the codes are working can anybody help
please help me..
my nokia 5800 xm has a prob..
its really pissed me off.
when i’m recording the video, there is an error to save in memory card.
instead it will save the video to phone memory.
help me
@help me: Try to format your memory card. But, don’t forget to make a backup of its contents.
sorry but i’m not that good in phones.
but if backup the contents,when i format the memory card where can i find the backed up contents?
@help me: Before formatting the memory card, you can copy the contents of your memory card to somewhere else. Just connect it to your PC, and it can react as a USB flash drive.
so when i format the memory card, do i have to re-install the softwares that i installed before?
@help me: Yes, if you opt to install those software into the memory card.
ive entered the *#7370# number and it asks for a code but ive never actually put a code in my phone since ive had it
also it wont let me send or recieve texts but i know the sim cards works because it works in my older phone
the phone i have is the nokia 5800
@whats her face on: The default code is 12345.
I have tried but it did not work
any other suggestions
softreset *#7370# O_O NOOOOO!!!!
softreset: *#7780#
hardreset: *#7370#
ive put a passcode on my memory card and have forgotten the passcode i now have a new phone but as the phone cannot accept this amount of memory card i wish to sell it on but can you tell me how i remove the passcode plz ??
@Kayleigh: The easiest way to remove memory card password is by formatting it. However formatting the card will destroy all the data.
For phones with version 10 dis hard reset code wont work(green+red+camera+on) pls give me code for version 10. and after I downloaded update v.20 or 30 it wont install compatibility issues.
@Asubacci: The latest version is 40.
hi all.. my 5800 works fine most of the time especially after upg to V 40….!
but i have old apps thats not working or crappy.. i can’t remove it so any ideas wat to do..?
if i do a m.card format using the usb data cable will that be ok coz i have no memory card reader ?
i thought i format the mcard then do a hard format..?
will that return my phone to default setting and apps and remove all the apps i have added ?
plus any ideas if skype is available for this phone..?
@wolfrayet: You can format the memory card using the phone.
How to format the memory card using Nokia 5800 phone.
1. press the white menu button.
2. Select “Applications”.
3. Select “File Manager”.
4. Double-click on “E: Memory Card”.
5. Select “Options”.
6. Select “Memory Card Options” and then “Format”.
Please note that formatting the memory card will erase everything on it. Hence, do not forget to perform backup initially.
Personally, I do not believe that you need to format the memory card before performing phone hard format.
my nokia 5800 is not saving the call log, i dont recieve messages unless i send one…when i do i start recieving text messages. I tried doing a reset but it says code error and i haven’t change any code….i did a reset once i dont know if you can do it as many times as you want….but either way i cant do any kind of reset. can anyone help me with this?
@Mussette: Try to upgrade the latest software version which is 40. Then, perform hard format. I hope that it will solve your problem.
I’m from Puerto Rico, so the software version available here..according to my phone is V20, Ive tried everything, I cant reset it, cause it wont let me…it says code error, and I havent changed it.
I have same problem, only solution I can see on other forums is to do a hard reset. I will use it till contract runs out and then thats it no more nokia after 15 years of buying only nokia. So dumb that the biggest maker of mobile phones released this phone with so many problems. First firmware version was a joke used us all as guinea pigs. Should not have to do a hard reset, how many times do you have to reinstall the operating system in a computer, S60 just not up to been a smart phone, the N97 have the same probs as the 5800. It can do a lot of things well but the call log problem, music player not refreshing the library, real player cant multi task, the browser is slow and no kinetic scrolling, can’t change themes without causing phone to restart, firmware updates take forever to roll out, all these bogus websites saying how good the phones are but remember these guys change their phone every few months so any problems they never see and give a bullshit review, N97 is shit phone and it was hailed as a flagship phone, N900 same and thing is too big for your pocket, all a joke by nokia and hence they are loosing market share. Would be very surprised out of the eight million 5800′s sold I would safely say half will not but their next phone from nokia. If other phone makers (which I doubt) have the same problems as nokia then the hardware and software is not there to make relaible smart phones, I think it is but nokia have been lazy and dropped their game.
@Ken: Guinea pig? I have to agree with you on this one.
my fellow frustrated 5800 users,hope u guys have gotten new fones by now. well i havnt either, still tryna make sense out of this nokia blunder. im so pissed at nokia that i cant even throw the fone away cos of the money i used to buy the fone. anyways, i need help, i cant seem to use the dialler or check my contacts. it still freezes, restarts on its own etc. any new ideas guys? thanks a million. and yes the nokia care here in my city is charging me a hell lot of money to fix my damned fone. imagine!
aha! i almost forgot, i did the harf reset a while ago, now the fone shows t=mobile on the boot screen, i cant update firmware usin pc suite or from the fone. its askin 4 server profile? any ideas pls. one love.
@sadiq: The default server profile is Nokia.
i need to reset but i forgot the code, please tell me, how can i do, thanks
@Augustin: There is no way that you can reset the phone without the password. BTW, the default factory password is 12345.
hi ..is anybody can help me the code 12345 is not working and incorect on my nokia 5800 if you know how to set up and put again 12345 …?
hi my fone 5800 will not come on atall can any1 help me
hello everybody who have grouped and help others to solve the problem.
well i have doubt , that is their any effect of hard reset on Nokia 5800 , because sa it wipe out all data !
can i know thw disadvantages of hard reset ?
@yuvraj: Before performing hard reset, you need to backup all the data in the phone memory, including the factory installed games and applications.
yaa i know that and i have taken the backup twice and kept on different places but the subject is that i wanna know whether the phone memory gets corrupted or is their any other bad effect on phone !
yaa i know that and i have taken the backup twice and kept on different places but the subject is that i wanna know whether the phone memory gets corrupted or is their any other bad effect on phone !!!!!!!!!!!!!!
So my green call key and menu buttons dont work at all. I tried to do the soft reset but it got me nowhere. I tried the hard reset but it wont work. Any help?
anyone can help me how to fix my phone.. 1st i update the my nokia 5800 XM useing nokia sofware updater.. 2nd after update is successfully finished my phone does’nt turn on.. i searched to the internet how o fixed it.. i use the red+green+camera and power on.. and no effect… pls help me how to repair my phone — my email is here eddie.jamolin@gmail.com .. thanks if you help me..
just updated my os to ver 5.0 but bloody 5800 working very slow now… plus have to tap screen a few times to get it to work… anyway to revert to old vers…?
@wolfrayet: I have doubt that you can revert back to the old version.
well my adv would be for ppl not to upgrade to ver. 5.0… it sucks…!
only good thing is the gps nav is superb…. i think heheh
but i have to like tap a few times b4 the phone responds.. sucks that..!
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Thanks for the tip, it solved my problem with 5800xm
can anyone help me? i cannot update my xm5800 via OVA, ” the connection cancelled by server”.
Everytime i try to update with the nokia software updater, the update will stop at 26 mb. i thought maybe it because of the server or my internet connection but i try about 5 times everyday, still same. my current software version is V21.0.025.
Hi Everybody,
My phone is an 5800 I bought it about a month ago.
The installation of MTP-USB driver is failed, ok.
But, actually the OVI Suite cant recognize my phone. This is too much!
If I remove the memory card, then recognize it perfectly.
As I think I need to format the memory card don’t you?
But first needed to uninstalling all installed software.
Is it correct?
How can I format the memory card?
Thanks.
@monxla: Please refer to this post to format the memory card.
As an addition, please always perform backup first.
Hello
Thank you of your reply.
I can not make backup because can not connect to the PC to the XM 5800 thought USB.
Thanks again.
@monxla: To backup the smart card without the phone, take it out of the phone and use a smart card reader to read and copy the files to your pc.
BTW, instead of using Ovi Suite, try Nokia PC Suite. IMHO, PC Suite is much more stable as compared to Ovi Suite.
Hello
Thank you of your reply.
I will try Nokia PC Suite.
I known the way to backup SD card. But it contains installed application which registered to Symbian dont’you?
Therefore if I backing up the content of my SD card, after format and copy it again it will works perfectly?
In my humble opinion will not work perfectly. Am I right?
correction: copy it again = restore it
hello Again,
Nokia PC Suite works perfectly.
But!
I thought, try again the OVI Suite.
I was surprised, because it works perfectly except for the installation of MTP-USB driver.
Thank you of your all help, I hope the OVI & Nokia suites will works perfectly in the future.
i have a nokia xpressmusic 5800 and i have tried the hard reset, it doesnt work i have tried 12345 for the code and i dont remember my previous… what do i do?
@william: Try 00000 or 1234 for the password.
thanks for the info…by jin